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We accept Visa, MasterCard, American Express, and Maestro cards and PayPal.

We believe in 100% protecting our customers and our payment systems are 100% secure, PCI approved and your card details will not be stored. 

Please note, payment is debited upon completion of your order.



If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).



When we advertise a product for sale on the Site, we are not offering to sell that product. Instead, we are inviting you to make an offer to buy the product from the third party Supplier who is advertising that product on our site.

With some products on the Site if you wish to purchase them you will be redirected to the Supplier’s website and any transaction that you enter into with the Supplier will not involve us.

On other pages of the Site we offer a service that facilitates the placing of orders wit third party Suppliers and the remainder of this section 9 deals with those orders that we facilitate.

All orders placed through the Site will be subject to:

(a)      the Supplier’s acceptance of the order;

(b)      any additional terms and conditions imposed by the Supplier; and;

(c)      all goods are sold subject to availability.

When you place an order to purchase a product from the Site, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to the Supplier to purchase a product and the email that we send to you confirming receipt of your order simply confirms that your order has been received by us and will be communicated to the Supplier. The email that we send to you confirming receipt of your order is not an acceptance of the order by either CultureLabel or the Supplier.

If a Supplier wishes to accept your order we will send subsequent e-mail confirmation to you confirming that your Order has been accepted by the Supplier and your goods have been dispatched to you (the "Dispatch E-mail"). That acceptance will be complete at the time we send the Dispatch E-mail to you. Any products on the same order which have not been confirmed in a Dispatch E-mail to have been dispatched do not form part of that contract.

The following terms will apply to the contract between  you and the Supplier for the sale of the product:

(d)     when you place your order and before acceptance of it has occurred you will be required to make full payment to the Supplier of the item via CultureLabel’s secure online checkout process. Please note that the Site is a marketplace, and as that transactions are between you and Supplier, and not between you and CultureLabel even though we will take your payment from you;

(e)     All postage, customs and excise duty, VAT and any other taxes associated with the sale (where applicable) will be paid by you and it is the Supplier’s responsibility to determine, collect and remit the applicable VAT, customs and excise duties and any other taxes associated with the sale.

(f)      you are required to pay Suppliers in the currency listed on the Site which is usually pounds sterling;

(g)     The sale will be subject to any warranties implied under applicable law; and

(h)     The contract between the Customer and the Supplier will be governed by the laws of England (and expressly excluding the United Nations Convention on the Sale of Goods) and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales.

(i)      The Site, the CultureLabel Services and these terms and conditions have been designed for use within the England and Wales. Whilst CultureLabel and Suppliers may consider orders from outside England and Wales, CultureLabel give no warranty, express or implied, that the Site, the CultureLabel Services or the placing of any order through the Site from outside the England and Wales complies with any applicable non-England and Wales laws or regulations  or may be affected without the need to pay any additional duties or taxes . Accordingly, any sales or services not permitted under your local law are not offered to you  and it is your responsibility to pay any additional duties or taxes. Furthermore, CultureLabel reserves the right to refuse any order at its discretion from overseas customers and it will have no obligation to provide you with any reasons for refusing an order

Suppliers may deliver to a selection of countries worldwide. It is your responsibility to check upon ordering the item that the Supplier ships to your country, and the cost of this, which varies according to each Supplier. Dispatch and delivery times vary according to the product and the Supplier. It is your responsibility to check these time scales when placing your order.

Since some of Products are sold by Suppliers located internationally, you may be subject to local tax/import duties, if the item is being shipped from outside your specified delivery country. We state each Supplier's country in the Product Detail page, so that you can determine whether you would like to proceed with an order. We do not assume any responsibility for local tax/import charges. If you are in any doubt we recommend you check with your local Customs & Excise Office before making a purchase. When receiving products from CultureLabel.com or our Suppliers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. As the Supplier processes your order, it will inform you by e-mail if any products you order turn out to be unavailable.

As CultureLabel acts only as a facilitator in your contract with a Supplier this will mean that we have no contractual liability to you in respect of the purchase of a product. If there is a problem with the product or if you require a refund then your contractual remedy will be against the Supplier, not us.

CultureLabel uses sophisticated technology in both running its website and in sourcing the product. Very occasionally there may be times when obvious errors occur, for example when a price, product, service or other detail displayed or presented on the website is incorrect. In this case we reserve the right to cancel (or agree an amendment with you in respect of) any contract if it has been entered into between you and the supplier and it contains this mistake. This will be without any liability to you.



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lucy@coldharbourlondon.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lucy@coldharbourlondon.com and send your item to: 56 orbis wharf london GB sw113gw.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return


To return your product, you should mail your product to: 56 orbis wharf london GB sw113gw

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.