CultureLabel does not sell you the product directly, but instead acts as an editor to show you a selection of what's available. When you buy, CultureLabel transfers you directly to the relevant culture institution to complete your purchase.
Arrangements for returns and refunds therefore vary between each of our partners. Further information is available on the website of the institution you are purchasing from – please check with them directly.
We're certain they'll be happy to help, but if you do encounter any problems, please let us know by emailing us on feedback@culturelabel.com